The bottleneck was never talking to users.
It was turning a hundred sessions into a few high-potential product changes. uTrace is the forward-deployed agent system that does it for you — interviewing, building, validating, shipping.
uTrace agent · Iris
Iris is speaking.
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Live transcript
turn 1 / 4“Hi Haru — I’m Iris, tracing the backup-owner issue you mentioned in Discord.”
Built on infrastructure your engineering team already trusts
HOW IT WORKS
Six steps from a stray Discord complaint to a human-reviewed PR.
Every step is policy-gated, reversible, and leaves a receipt your engineering team can audit. The agent never ships code your Fix Gate didn’t pre-approve.
- 01
Signal
Discord, support, reviews, Reddit, X, in-product, customer calls.
- 02
Route
The Intake Router decides: ignore, invite to interview, or escalate to a founder.
- 03
Interview
Voice-first session over Daily, with structured telemetry from the uTrace SDK.
- 04
Fix gate
After reproduction, decide: live repair in a warm env, ticket spec, or packet only.
- 05
Validate
Targeted checks, machine validation in preview, then user re-confirmation.
- 06
Packet / PR
Founder-grade brief with evidence, diff, risk and next action — or a Linear ticket.
CAPABILITIES
Everything a forward-deployed engineer would do — except it scales.
Voice-first interviews
Adaptive probes over Daily + Pipecat. The agent stays in user-language and never reads from a script.
uTrace SDK · OTel-native
Routes, DOM, a11y, network and interaction signals — no screenshot guesswork. Sensitive fields stay redacted.
Warm environment leases
Long-lived TensorLake envs, leased per session, seeded via your Data Seeding Contract — never a cold clone mid-call.
Sensitive-account policy
Strategic accounts default to founder-led. uTrace prepares context, captures, drafts — but never autoscripts the call.
Three flow types
Bugfix, Feature Request, and General Probing — each with its own minimum-sufficient probing protocol.
Bounded repair · gated PR
Same-session fixes only when the Fix Gate clears. Otherwise: a packet, or a Linear/Jira spec — your call.
METHOD
A discovery method engineering will actually trust.
uTrace isn’t a transcription tool with an LLM bolted on. It runs the forward-deployed engineer’s playbook — minimum-sufficient probing, telemetry-grounded reproduction, and bounded repair — at a volume your team can’t staff for.
Minimum-sufficient probing
User goal → expected → actual → repro → impact → frequency → workaround → confirmation. Then move on.
Telemetry-language boundary
Internally: backend spans and repo context. To the user: ‘I noticed you refreshed right after saving — were you checking the field stuck?’
Hybrid context timing
Lightweight Nia retrieval at intake, real-time telemetry during repro, exact-file inspection only after user confirmation.
Fix Gate before fingers hit the keyboard
Bounded scope, reversible, policy-allowed, evidence-grounded. Otherwise: packet or ticket. Never a vibe-PR.
“Our weekly ‘what are users saying’ meeting is gone. The uTrace packet lands Friday morning — and engineering already has the diff open.”
Imani Boateng · Technical co-founder · OpsBoard
PRICING
Cheaper than the engineer you’d hire to do this manually.
One uTrace seat replaces ~20 hours/week of founder time across customer calls, repro work, and writing the ticket nobody wants to write.
Starter
- 10 sessions / month
- One signal surface
- Founder packet export
- Community Discord
Team
Most popular- Unlimited sessions
- All signal surfaces
- Warm-env pool sized for you
- Bounded repair + PRs
- Sensitive-account policy
Scale
- Dedicated agent fleet
- SSO + audit log
- Private Cekura evals
- Custom Data Seeding Contract
GET STARTED
Your next release shouldn’t be a guess.
We handle onboarding end-to-end: signal surfaces connected, SDK installed, warm pool provisioned, sensitive-account rules in place. Your first packet lands within seven days.